FAQ - Frequently Asked Questions

Table of contents

What is Fandor?

Fandor is a curated streaming video service for exceptional independent films. Founded by veterans of the Internet and film industries, Fandor serves consumers that want access to independent films and the filmmakers that need new distribution channels.

Minimum Requirements for watching films on the computer

Your computer should fulfill the following requirements or you may not be able to successfully watch films on Fandor.
Internet Connection
  • DSL or Cable with at least 500kbs
Operating System
  • Mac running OSX 10 or later
  • PC running Windows XP or later
  • PC running LINUX
Supported Browsers
  • Firefox 3 or later
  • Safari 5 or later
  • Chrome 6 or later
  • Internet Explorer 7 or later
Flash Requirement
  • Flash version 10 or later
Computer Processor
  • 2 GHz or faster
Computer Memory
  • 2 GB of RAM
Screen Resolution
  • 1024 x 768 pixels

Why don't you have the film I’m looking for?


Alas, so many films so little time! We are constantly working to expand the library. Our curatorial team travels the world to find films and meet with filmmakers. We strive to provide you with ample films that suit your tastes and welcome suggestions sent to info@fandor.com.

Can I watch in HD?

Through a special feature of our player called “dynamic streaming,” you are delivered the best film quality possible. When HD streams are available and your bandwidth connection is high enough, HD streams are automatically used. If watching in HD would disrupt your viewing, the player shifts to a more stable resolution.

Why didn't the average rating show up when I rated a film?

A film’s rating appears only after it gets a certain number of user ratings. If you were one of the first people to rate a film, an average rating may not be visible.

How do I submit a film to Fandor?

Our curators are always looking for new titles. If you made a film that you would like them to consider, please send a screener to 731 Market St. Suite 600, San Francisco CA, 94103.

What is the Fandor Channel?


Programed by our team of curators, the Channel offers subscribers the opportunity to sit back and enjoy a series of great films the instant they log in.

Can I watch films outside the U.S.?

At the moment, distribution agreements allow Fandor to show films in the United States only. We would like to eventually become an international service.

How do you choose the "Related Films” on the film pages?

Films with similar genres and filmmakers appear in “Related Films.” Sometimes additional data also affects which films appear (such as how much the film has been watched and reviewed and whether it has related articles).

Why does the film quality vary?

Due to the wide range of production formats, different films play with varying quality. We strive to make the viewing experience as flawless as possible.

Where can I find out more about the films and filmmakers?

For reviews and criticism, look at “Related Articles” on each film page, which displays articles from Keyframe, Fandor's Digital Magazine. For cast and crew details and full director filmographies, there are many valuable resources on the Internet.

Can I watch films on my phone or TV?


Yes, you can watch films on your TV via a Roku. This gives you access to all our great content from your living room. Click here for more information about the Roku.

You can also watch Fandor on your iPad. THe app gives you access to the same great content. You can watch on the go or hook it up to your TV. Click here for more information about Fandor on the iPad.

Fandor supports viewing on Macs, PCs and Boxee. Films can also be viewed by connecting your computer to your TV with a VGA or HDMI cable. We are always working on supporting new devices so other options will be coming soon.

How do I install Fandor on my Roku?

To install Fandor on your Roku you can add it from the channel store or you can click on this link and install it from the Roku website Add Fandor to your Roku.

I already have a Fandor account. How do I link my Roku to my Fandor account?

The following procedure describes how to link your Roku with an existing Fandor account:

  • Launch the Fandor Channel on your Roku and select any film from the grid.
  • Select 'Login' and press the OK button on your remote control.
  • A registration code is then displayed. Make note of it but do not leave this screen.
  • Go to www.fandor.com/roku/link using your favorite browser, enter the registration code from the previous step and press 'Submit'.
  • Within 30 seconds or so your Roku screen should automatically refresh. This indicates that your Roku has been successfully linked with your Fandor account. You can now enjoy watching Fandor movies on your Roku.

How do I cancel my subscription

If you subscribed to Fandor on this website click on your account page and then 'I would like to unsubscribe'.

If you purchased an in-App subscription on your iPad you will need to unsubscribe in the iTunes store.

  • Tap iTunes
  • Tap your apple ID at the bottom of the page
  • Log in to see your account
  • Tap on Manage Subscriptions
  • Select the subscription and Toggle Auto-Renewal OFF

Fandor says I may have a network issue

When watching Fandor films using a web browser you need to have port 1935 open in order to stream movies. Sometimes security/antivirus software or corporate firewalls have chosen to block this port. You or your network administrator can open port 1935 in the router or security software. If you're still having trouble, cfeel free to contact us at support@fandor.com.